FAQ - Frequent Asked Questions
In Brilliant Stones D H, we believe in creating an honest and transparent relationship with our community. So we offer you competitive prices in order to secure your first order, so you can see it with your eyes that we are all about to delivering quality service in the shorter amount of time possible. Then your deposit payments will increase to a flexible and comfortable price according to your membership level with us.
Thank you for reading this post, don't forget to subscribe!After the 20-day or 30 day Money Back Guarantee expires, you will have access to a 2-Month Trade Exchange guarantee. This allows you to trade your previous order for any current stock or request a new order through Brilliant Stones D H. We will consider market fluctuations in the price of the gemstone or material purchased compared to its current value.”
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You will need to send us an email explaining the reason for your return. Once one of our consultants has reviewed your request, we will send the specifications required for you to return the item. After the item has been returned in the same condition as when purchased, you will receive an email with further instructions for your 30% refund of the total value of the purchase. However, this is a last resort we have created to ensure the commitment we have to providing excellent service and security when making a purchase with Brilliant Stones D H.
Any purchase made through our online store Australia wide will be free of shipment cost. However, if you are returning an item for refund the shipment fee of the item back to our facilities will be covered by the customer.
When using our Trade Exchange guarantee, you can apply the total value of your purchase based on the current market value towards any available stock or new request. For example, if you have bought an emerald for $2000, and market fluctuations have remained stable, and you decide to trade, we will accept the total value of the emerald for any available stock. This applies whether the new item is cheaper in value, making you eligible for a voucher refund of the remaining amount, or higher in value. In the latter case, you will only pay the difference between the $2000 and the total value of the new item(s).